Terms and Conditions

1. Acceptance of Terms

Welcome to The Smart T Web Hospital ("Hospital", "we", "us" or "our"), Gujarat's Top #1 Hospital Healthcare Solution Point. By accessing or using our website, online booking system, teleconsultation tools, or any digital services we provide (collectively, the "Services"), you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions (the "Terms"). If you do not agree with these Terms, you must stop using the Services immediately.

These Terms form a legally binding agreement between you and The Smart T Web Hospital, a 100-bedded healthcare facility serving patients since 2012. They apply in addition to any other policy or agreement referenced on the website, including the Privacy Policy, Online Payment & Refund Policy, Anti‑Bribery and Anti‑Corruption Policy, Gifting Policy, and Teleconsultation Policy. If there is any conflict, the more specific policy governing the subject matter will control.

1.1 Scope of Agreement

This agreement covers all interactions with our digital platforms, including:

• Website browsing and content access
• Online appointment booking and scheduling
• Patient portal usage and medical record access
• Teleconsultation services and virtual care
• Online payment processing and billing
• Communication through digital channels
• Use of mobile applications and digital tools

1.2 Legal Capacity

By accepting these Terms, you represent that you have the legal capacity to enter into this agreement. If you are accepting on behalf of a minor, elderly person, or someone under your care, you confirm that you have the legal authority to do so and will be responsible for their compliance with these Terms.

1.3 Updates and Modifications

We reserve the right to modify these Terms at any time. Material changes will be communicated through email notifications, website announcements, or other appropriate means. Your continued use of the Services after such modifications constitutes acceptance of the updated Terms.

2. Definitions

For clarity and to ensure proper understanding of these Terms, the following definitions apply throughout this agreement:

• "Account" means a user profile you may create to access specific features such as appointment booking, medical record access, document uploads, teleconsultations, or payment processing.
• "Content" means all text, images, videos, data, documents, blogs, medical information, reviews, testimonials, and other materials accessible on the website or through our Services.
• "Healthcare Provider" means any doctor, nurse, medical professional, or staff member employed by or affiliated with The Smart T Web Hospital.
• "Medical Services" means all healthcare services provided by the Hospital, including consultations, treatments, procedures, diagnostics, emergency care, and related services.
• "Patient" means any individual receiving medical care, advice, consultation, or related services from the Hospital, whether in-person or through digital channels.
• "Personal Information" means any information that can identify you individually, including medical records, contact details, payment information, and health data.
• "Platform" means our website, mobile applications, patient portals, and any other digital interfaces we provide for accessing our Services.
• "Teleconsultation" means remote healthcare services delivered via phone, video calls, chat, or other digital communication channels.
• "Treatment" means any medical care, procedure, consultation, diagnosis, therapy, or healthcare service provided by our medical professionals.
• "You" or "User" means any visitor, patient, caregiver, or individual accessing or using our Services, website, or facilities.

2.1 Medical Terminology

Medical terms used throughout these Terms shall have their commonly accepted meanings in the healthcare industry. When in doubt, please consult with our medical staff for clarification on any medical terminology or procedures.

3. Eligibility & Account Responsibilities

3.1 Age and Legal Requirements

You must be at least 18 years of age to independently use our Services and create an Account. Users under 18 require parental or legal guardian consent and supervision. For medical services, appropriate consent forms must be completed according to healthcare regulations and our hospital policies.

3.2 Account Creation and Information

When creating an Account with The Smart T Web Hospital, you agree to:

• Provide accurate, current, and complete personal and medical information
• Update your information promptly when changes occur
• Ensure all medical history and health information is truthful and comprehensive
• Maintain current contact information for appointment reminders and emergency communications
• Verify insurance information and payment details for billing accuracy

3.3 Account Security and Confidentiality

You are solely responsible for:

• Maintaining the confidentiality of your login credentials (username and password)
• All activities that occur under your Account, whether authorized or not
• Logging out from shared or public computers to protect your medical information
• Using strong passwords and updating them regularly
• Not sharing your account access with unauthorized individuals

3.4 Account Monitoring and Security

If you suspect unauthorized use of your Account, you must notify us immediately at info@thesmarttweb.com or 044-2392881. We reserve the right to disable or terminate any Account that:

• Violates these Terms and Conditions
• Compromises the security or integrity of our Services
• Is used for fraudulent or illegal activities
• Poses a risk to other patients or our healthcare operations

3.5 Multiple Accounts and Family Management

Each individual should maintain only one Account. However, authorized family members or caregivers may create accounts to manage care for minors, elderly relatives, or individuals under their legal guardianship, provided proper authorization is obtained.

4. Permitted Website Use

4.1 Authorized Uses

You may use The Smart T Web Hospital's website and digital Services for the following lawful, personal, and non-commercial purposes:

• Learning about our medical services, specialties, and healthcare providers
• Booking, rescheduling, or canceling medical appointments
• Accessing your medical records and test results through the patient portal
• Making online payments for medical services and treatments
• Communicating with our healthcare team and administrative staff
• Participating in teleconsultations and remote healthcare services
• Reading health education content and medical resources
• Submitting reviews and feedback about your healthcare experience

4.2 Technical Usage Guidelines

When using our website and Services, you agree to:

• Use the Services only for their intended medical and healthcare purposes
• Access the Services using standard web browsers and approved applications
• Follow all prompts, instructions, and guidelines provided on the website
• Respect bandwidth limitations and avoid excessive server requests
• Report any technical issues, bugs, or security vulnerabilities to our IT support team

4.3 Restrictions and Limitations

You agree NOT to misuse any features of our Services, including:

• Attempting to bypass security controls, firewalls, or access restrictions
• Harvesting, scraping, or mining data from the website without authorization
• Using automated tools, bots, scripts, or crawlers without prior written consent
• Reverse engineering, decompiling, or attempting to extract source code
• Overloading our servers with excessive requests or traffic

5. Prohibited Activities

5.1 Illegal and Unlawful Conduct

When using our Services, you are strictly prohibited from:

• Engaging in any conduct that violates applicable laws, regulations, or ordinances
• Using the Services for any illegal purposes or criminal activities
• Violating healthcare regulations, patient privacy laws, or medical ethics standards
• Engaging in fraud, identity theft, or misrepresentation of medical conditions
• Attempting to obtain controlled substances or medications through false information

5.2 Security and System Interference

You must not attempt to compromise the security or integrity of our Services by:

• Transmitting malware, ransomware, spyware, viruses, or any malicious code
• Attempting to gain unauthorized access to systems, networks, accounts, or databases
• Interfering with the operation, performance, or availability of the website or Services
• Conducting security scans, vulnerability assessments, or penetration testing without authorization
• Attempting to decrypt, decompile, or reverse engineer any part of our systems

5.3 Misrepresentation and False Information

You are prohibited from:

• Impersonating another person, healthcare provider, or misrepresenting your affiliation
• Providing false, misleading, or inaccurate medical information
• Creating fake accounts or using false identities for any purpose
• Misrepresenting your medical history, symptoms, or health conditions
• Falsifying insurance information or payment details

5.4 Inappropriate Content and Communication

When interacting with our Services, you may not:

• Post, transmit, or communicate false, defamatory, obscene, or unlawful content
• Engage in harassment, threats, or abusive behavior toward staff or other patients
• Share inappropriate, offensive, or disturbing content through our platforms
• Use profane, discriminatory, or hate speech in any communications
• Violate the privacy or confidentiality of other patients

5.5 Commercial and Unauthorized Use

The following commercial activities are strictly prohibited:

• Using our Services for commercial purposes without written authorization
• Reselling, redistributing, or commercializing our medical services
• Soliciting business or promoting competing healthcare services
• Data mining or harvesting patient information for commercial gain
• Unauthorized recording or broadcasting of consultations or medical procedures

6. Medical Information Disclaimer

6.1 Educational Purpose Only

The information on The Smart T Web Hospital website, including articles, blog posts, service descriptions, and health resources, is provided for general educational and informational purposes only. This content is not intended to be a substitute for professional medical advice, diagnosis, or treatment from qualified healthcare providers.

6.2 Professional Medical Consultation Required

Always consult with qualified healthcare providers at The Smart T Web Hospital or other licensed medical facilities for:

• Personal medical concerns, symptoms, or health conditions
• Specific treatment recommendations and medical decisions
• Medication dosages, interactions, and administration
• Diagnosis of medical conditions and interpretation of test results
• Emergency medical situations requiring immediate attention

6.3 No Doctor-Patient Relationship

Browsing our website, reading content, or using general features does not establish a doctor-patient relationship. A formal doctor-patient relationship is only established through:

• In-person consultations with our medical staff
• Scheduled teleconsultations with proper consent and registration
• Formal admission as a patient for medical treatment
• Signed consent forms and medical service agreements

6.4 Individual Medical Variations

Medical information presented on our website may not apply to your specific health condition, medical history, or individual circumstances. Every patient is unique, and treatment approaches may vary based on:

• Individual medical history and current health status
• Age, gender, genetic factors, and lifestyle considerations
• Existing medical conditions and medication interactions
• Cultural, religious, and personal preferences for treatment

6.5 Emergency Medical Situations

IMPORTANT: If you believe you are experiencing a medical emergency, do not rely on website information or attempt to use online services. Instead:

• Call your local emergency number (108 in India) immediately
• Visit the nearest hospital emergency room
• Contact The Smart T Web Hospital emergency department at 044-2392881
• Seek immediate in-person medical attention without delay

6.6 Limitation of Website Medical Content

Do not ignore, avoid, or delay obtaining professional medical advice because of something you read on our website. Online health information cannot replace the comprehensive evaluation, examination, and expertise of licensed healthcare providers.

7. Appointments, Cancellations & No‑Shows

7.1 Appointment Booking Process

Appointment bookings made through The Smart T Web Hospital website or mobile application are subject to:

• Doctor availability and schedule confirmation
• Verification of patient information and insurance details
• Payment of consultation fees or advance deposits as required
• Completion of necessary pre-appointment forms and medical questionnaires
• Confirmation via email, SMS, or phone call within 24 hours

7.2 Patient Responsibilities

When booking and attending appointments, patients must:

• Arrive at least 15 minutes before scheduled appointment time
• Bring all requested documents, medical records, and identification
• Provide complete and accurate medical history information
• Inform us of any changes in health status since booking
• Follow pre-appointment instructions (fasting, medication adjustments, etc.)

7.3 Cancellation Policy

If you need to cancel or reschedule your appointment:

• 24+ Hours Notice: Full refund or free rescheduling available
• 12-24 Hours Notice: Rescheduling available, partial cancellation fee may apply
• Less than 12 Hours: Cancellation fee may apply, limited rescheduling options
• Same Day Cancellation: Full consultation fee may be charged
• Emergency Situations: Medical emergencies will be considered on a case-by-case basis

7.4 No-Show Policy

If you fail to attend your scheduled appointment without prior notice:

• Full consultation fee will be charged to your account
• Future appointment booking may require advance payment
• Repeated no-shows may result in restrictions on booking privileges
• Priority scheduling preferences may be revoked

7.5 Doctor Unavailability

If a doctor becomes unavailable due to medical emergencies or unforeseen circumstances:

• We will attempt to notify you at least 2 hours in advance
• Alternative appointment times will be offered
• Full refund will be provided if rescheduling is not acceptable
• Priority booking for next available slot will be offered

8. Teleconsultation Terms

8.1 Teleconsultation Services

The Smart T Web Hospital offers teleconsultation services for non-emergency medical consultations, follow-up appointments, and routine healthcare advice. These services are provided through secure, HIPAA-compliant platforms and are subject to the following terms:

• Teleconsultations are intended for routine medical advice, follow-ups, and non-emergency situations
• Emergency medical conditions require immediate in-person medical attention
• Services are provided by licensed healthcare professionals affiliated with our hospital
• All teleconsultations are recorded and documented in your medical record

8.2 Limitations and Acknowledgments

By using teleconsultation services, you acknowledge and understand the following limitations:

• No Physical Examination: Remote consultations cannot replace comprehensive physical examinations
• Technology Dependencies: Service quality depends on internet connectivity and device functionality
• Diagnostic Limitations: Some medical conditions require in-person evaluation and testing
• Emergency Restrictions: Teleconsultation is not appropriate for emergency medical situations
• Prescription Limitations: Certain medications may require in-person consultation before prescribing

8.3 Patient Requirements

To participate in teleconsultation services, patients must:

• Have reliable internet connection and compatible device (computer, tablet, or smartphone)
• Provide accurate medical history and current medication information
• Be located in a private, quiet environment during the consultation
• Have proper identification available for verification
• Consent to recording of the session for medical record purposes

8.4 When In-Person Visit is Required

Our healthcare providers may require an in-person visit when:

• Physical examination is necessary for accurate diagnosis
• Laboratory tests, imaging, or diagnostic procedures are needed
• Complex medical conditions require comprehensive evaluation
• Prescription of controlled substances is considered
• Patient safety concerns arise during the teleconsultation

9. Payments, Billing & Refunds

Fees for medical services, whether in‑person or remote, are communicated during the booking or consultation process. We accept multiple payment methods as outlined in our Online Payment & Refund Policy. Refund eligibility, timelines, and documentation requirements are also detailed in that policy, which is incorporated here by reference.

10. Privacy & Data Protection

We are committed to protecting your privacy. Our Privacy Policy explains how we collect, use, store, and disclose your personal information, including sensitive health information, in compliance with applicable laws. By using the Services, you consent to the processing of your data as described in the Privacy Policy.

11. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance website functionality and improve user experience. You can manage cookie preferences through your browser settings. Some features may not function properly if cookies are disabled.

12. Intellectual Property & License

All Content on the website—including text, graphics, logos, icons, images, audio, video, and software—is owned by or licensed to the Hospital and protected by intellectual property laws. You are granted a limited, non‑exclusive, non‑transferable, revocable license to access and use the website for personal, non‑commercial purposes. Any unauthorized reproduction, distribution, or modification of Content is prohibited.

13. Reviews, Testimonials & User Content

When submitting reviews or testimonials, you grant us a non‑exclusive, royalty‑free license to use, display, and distribute such content in connection with the Services. You represent that your submissions are truthful, lawful, and do not infringe on any third‑party rights. We reserve the right to moderate or remove content that violates these Terms.

14. Third‑Party Links & Services

The website may contain links to third‑party websites or tools. We are not responsible for the content, policies, or practices of third parties. Accessing third‑party sites is at your own risk, and we encourage you to review their terms and privacy policies.

15. Information Accuracy & Availability

We strive to ensure the accuracy and timeliness of website information; however, errors may occur and information may change without notice. We do not guarantee uninterrupted or error‑free operation of the website. We reserve the right to modify, suspend, or discontinue any feature or Content at our discretion.

16. Security, Viruses & Technical Risks

While we implement security measures, we cannot guarantee that the website or servers are free of viruses or vulnerabilities. You are responsible for implementing appropriate antivirus and security protections when accessing the website.

17. Limitation of Liability

17.1 General Limitation of Liability

To the maximum extent permitted by Indian law, The Smart T Web Hospital, its affiliates, directors, employees, agents, healthcare providers, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to:

• Your use of our website, Services, or digital platforms
• Any interruption or cessation of transmission to or from our Services
• Any bugs, viruses, trojan horses, or the like that may be transmitted through our Services
• Any errors or omissions in any content or for any loss or damage incurred as a result of use of any content posted through the Services
• Loss of data, profits, revenues, or business opportunities

17.2 Medical Services Limitation

While we strive to provide the highest quality medical care, we cannot guarantee specific medical outcomes. Our liability for medical services is limited to:

• The amount you paid for the specific medical service in question
• Damages directly caused by proven medical negligence or malpractice
• Claims covered by our professional medical liability insurance
• Remedies available under applicable healthcare regulations and laws

17.3 Technology and Digital Services

In no event shall our total liability for digital services exceed the amount you paid (if any) for using the Services in the twelve (12) months preceding the claim. This includes liability for:

• Website downtime, technical malfunctions, or system failures
• Teleconsultation technical issues or connectivity problems
• Online appointment booking or payment processing errors
• Data loss or security breaches not caused by our negligence

17.4 Third-Party Services

We are not liable for any damages caused by third-party services, including:

• Payment processors and banking service errors
• Insurance company processing delays or denials
• Third-party medical equipment or device malfunctions
• External website links or services referenced on our platform

17.5 Force Majeure Events

We shall not be liable for any failure to perform or delay in performance resulting from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemics, government actions, war, terrorism, or internet service disruptions.

18. Indemnification

You agree to indemnify, defend, and hold harmless the Hospital and its personnel from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your breach of these Terms, your misuse of the Services, or your violation of any law or third‑party rights.

19. Force Majeure

We shall not be liable for any delay or failure in performance resulting from events beyond our reasonable control, including acts of God, natural disasters, epidemics, war, labor disputes, government actions, or internet outages.

20. Changes to the Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

21. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Subject to the Dispute Resolution section below, courts located in Gujarat, India shall have exclusive jurisdiction over disputes arising under these Terms.

22. Dispute Resolution

In the event of a dispute, the parties shall first attempt to resolve the matter amicably through good‑faith negotiations. If unresolved within thirty (30) days, the dispute shall be referred to mediation or arbitration in Gujarat, India, in accordance with applicable arbitration laws. Each party shall bear its own costs unless otherwise determined by the arbitrator.

23. Contact Information

If you have questions about these Terms, please contact: