Terms of Use

1. Acceptance of Terms

Welcome to The Smart T Web Hospital website and services. These Terms of Use ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and The Smart T Web Hospital ("Hospital," "we," "us," or "our"), a healthcare institution established in 2012 and recognized as Gujarat's Top #1 Hospital Healthcare Solution Point.

By accessing, browsing, or using our website, booking appointments, receiving medical services, or otherwise engaging with our healthcare facility, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

These Terms apply to all users of our website and services, including patients, visitors, caregivers, and anyone accessing our online platforms. Your use of our services constitutes your acceptance of these Terms and your agreement to comply with all applicable laws and regulations.

We reserve the right to modify, update, or change these Terms at any time without prior notice. Your continued use of our website and services after any such changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically to stay informed of updates.

2. Description of Services

The Smart T Web Hospital is a comprehensive healthcare facility providing a wide range of medical services through our 100-bedded hospital located in Gujarat, India. We have been serving our community since 2012 with 24/7 emergency services and a commitment to excellence in healthcare.

2.1 Medical Services

Our medical services include but are not limited to:

• 24/7 Emergency medical care and trauma services
• General medicine consultations and treatments
• Surgical procedures and specialist interventions
• Pediatric care for infants, children, and adolescents
• Radiology services including X-rays, CT scans, MRI, and ultrasound
• Laboratory testing and diagnostic services
• Cardiology and cardiovascular care
• Orthopedic treatments and rehabilitation
• Gynecological and obstetric services
• Dermatological consultations and treatments

2.2 Digital Services

Through our website, we provide:

• Online appointment booking system
• Health information and educational resources
• Medical blog with expert insights
• Contact and communication services
• Patient portal for registered users
• Emergency contact information and services

All services are provided subject to availability, qualified medical staff, and appropriate medical conditions. We reserve the right to modify, suspend, or discontinue any service at our discretion.

3. User Eligibility

To use our website and services, you must meet certain eligibility requirements:

3.1 Age Requirements

• You must be at least 18 years of age to create an account or book appointments
• Users under 18 may use our services only with parental or guardian consent and supervision
• Parents or legal guardians are responsible for minors' use of our services

3.2 Legal Capacity

• You must have the legal capacity to enter into binding agreements
• You must be able to understand and agree to these Terms
• You must not be prohibited from using our services under applicable laws

3.3 Account Registration

When creating an account or booking services, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Keep your account credentials secure and confidential
• Notify us immediately of any unauthorized use of your account

4. User Responsibilities

As a user of our services, you have specific responsibilities:

4.1 Information Accuracy

• Provide truthful and accurate medical history and information
• Update your contact information promptly when changes occur
• Inform us of any changes in your medical condition or medications
• Report any allergies or medical conditions that may affect treatment

4.2 Appointment Compliance

• Arrive on time for scheduled appointments
• Provide at least 24 hours notice for appointment cancellations
• Bring necessary identification and insurance documentation
• Follow pre-appointment instructions provided by medical staff

4.3 Treatment Cooperation

• Follow prescribed treatment plans and medical advice
• Take medications as prescribed and report adverse reactions
• Attend follow-up appointments as recommended
• Communicate openly and honestly with healthcare providers

4.4 Facility Conduct

• Respect hospital staff, other patients, and visitors
• Follow hospital policies and procedures
• Maintain appropriate behavior in all hospital areas
• Comply with visiting hours and restrictions

6. Medical Services Terms

6.1 Professional Medical Relationship

By using our medical services, you acknowledge that:

• A doctor-patient relationship is established when you receive medical care from our providers
• Our medical staff will provide care according to accepted medical standards
• Treatment decisions will be made collaboratively between you and your healthcare provider
• You have the right to seek second opinions and alternative treatments

6.2 Informed Consent

Before receiving treatment, you will be informed about:

• The nature and purpose of proposed treatments or procedures
• Expected benefits and potential risks or complications
• Alternative treatment options available
• Consequences of declining recommended treatment

6.3 Emergency Services

Our 24/7 emergency services are provided with the understanding that:

• Emergency care will be provided regardless of ability to pay initially
• Stabilizing treatment will be provided before transfer if necessary
• Emergency situations may require immediate decisions without prior consent
• Family members or emergency contacts may be notified as appropriate

6.4 Quality Assurance

We are committed to maintaining high-quality healthcare through:

• Continuous monitoring and improvement of our services
• Regular training and credentialing of medical staff
• Compliance with healthcare regulations and standards
• Patient feedback and satisfaction surveys

8. Payment and Billing

8.1 Service Fees

Our services are provided at competitive rates with transparent pricing:

• General Medicine consultations starting from ₹300
• Emergency Care services starting from ₹500
• Specialized services and procedures as per published rates
• Additional charges for extended care or special services

8.2 Payment Terms

• Payment is due at the time of service unless other arrangements are made
• We accept cash, credit cards, debit cards, and insurance payments
• Payment plans may be available for qualifying patients
• Outstanding balances may be subject to collection procedures

8.3 Insurance and Third-Party Payments

• We work with various insurance providers to facilitate coverage
• Patients are responsible for understanding their insurance benefits
• Co-payments and deductibles are due at the time of service
• Non-covered services require direct payment by the patient

8.4 Billing Disputes

If you have questions about billing:

• Contact our billing department within 30 days of receiving a statement
• Provide specific details about disputed charges
• We will investigate and respond to billing inquiries promptly
• Payment may be suspended pending resolution of legitimate disputes

9. Intellectual Property

9.1 Hospital Ownership

All content on our website and materials, including but not limited to text, graphics, logos, images, videos, audio clips, and software, are the property of The Smart T Web Hospital or our licensors and are protected by copyright, trademark, and other intellectual property laws.

9.2 Permitted Use

You may:

• View and use our website for personal, non-commercial purposes
• Print individual pages for personal reference
• Share our content with proper attribution
• Use our contact information to reach us for legitimate purposes

9.3 Prohibited Use

You may not:

• Copy, distribute, or modify our content without permission
• Use our trademarks or logos without written authorization
• Create derivative works based on our content
• Use our content for commercial purposes without a license

9.4 User-Generated Content

If you submit content to our website (such as reviews or comments), you grant us a non-exclusive, royalty-free license to use, modify, and display such content in connection with our services.

11. Disclaimers

11.1 Medical Information Disclaimer

The information provided on our website and in our communications is for general informational and educational purposes only. This information:

• Does not constitute professional medical advice
• Should not be used as a substitute for professional medical consultation
• May not be applicable to your specific medical condition
• Should not be used for diagnosis or treatment without physician consultation

11.2 Service Availability

While we strive to provide continuous services:

• Website availability may be subject to maintenance and technical issues
• Medical services depend on staff availability and facility capacity
• Emergency situations may affect normal service operations
• We cannot guarantee uninterrupted access to all services

11.3 Third-Party Content

Our website may contain links to third-party websites or services:

• We do not control or endorse third-party content
• Third-party sites have their own terms and privacy policies
• We are not responsible for the accuracy of third-party information
• Use of third-party services is at your own risk

11.4 "As Is" Basis

Our services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

12. Limitation of Liability

To the fullest extent permitted by applicable law, The Smart T Web Hospital shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, incurred by you or any third party, whether in an action in contract or tort, even if we have been advised of the possibility of such damages.

12.1 Maximum Liability

In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount paid by you to us for the specific service giving rise to the claim.

12.2 Exceptions

The limitations set forth in this section shall not apply to:

• Death or personal injury caused by our gross negligence
• Fraudulent misrepresentation
• Violations of applicable law that cannot be limited by contract
• Intentional misconduct by our staff or agents

12.3 Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, pandemics, or other emergencies.

14. Termination

14.1 Termination by User

You may terminate your relationship with us at any time by:

• Ceasing to use our website and services
• Requesting deletion of your account and personal information
• Providing written notice of termination

14.2 Termination by Hospital

We may terminate or suspend your access to our services if:

• You violate these Terms or applicable laws
• You engage in abusive or threatening behavior
• You fail to pay for services rendered
• Continuation of services poses risks to other patients or staff

14.3 Effects of Termination

Upon termination:

• Your right to use our services will cease immediately
• Outstanding obligations will remain in effect
• Medical records will be retained according to legal requirements
• Emergency services may still be provided as required by law

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any disputes arising out of or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts in Gujarat, India.

15.1 Dispute Resolution

In the event of any dispute, we encourage resolution through:

• Direct communication with our patient relations department
• Mediation through a mutually agreed mediator
• Alternative dispute resolution mechanisms before litigation

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

16. Changes to Terms

We reserve the right to modify, update, or change these Terms at any time. Changes may be necessary due to:

• Changes in applicable laws or regulations
• Updates to our services or business practices
• Improvement of user protection and clarity
• Response to legal or regulatory requirements

16.1 Notification of Changes

We will notify you of significant changes through:

• Prominent notices on our website
• Email notifications to registered users
• Updates during patient visits
• Posted notices in our facility

Your continued use of our services after changes become effective constitutes your acceptance of the modified Terms.

17. Contact Information

If you have questions, concerns, or requests regarding these Terms of Use, please contact us:

These Terms of Use are effective as of October 11, 2024, and supersede all previous versions. Thank you for choosing The Smart T Web Hospital for your healthcare needs.